hibage Privacy Policy

hibage ("we", "us", or "platform") operates a safe and reliable online gaming service for users in Bangladesh. We believe that your privacy is a fundamental right, and this privacy policy will inform you what information we collect, why we collect it, and how we keep it secure.

By using this website or any hibage service, you are agreeing to this privacy policy. You are requested to read the policy carefully. If you have any questions, please contact our support team.

1. What Information We Collect

hibage collects various types of information that help us provide you with the best possible service. This information is divided into two main categories:

1.1 Information You Provide Directly

When you create an account on hibage or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Residential address
• Payment method details (bKash, Nagad, Rocket, Upay — account numbers)
• Identity verification documents (copy of national identity card or passport)
• Username and password

1.2 Automatically Collected Information

When you visit our platform, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Pages visited and session duration
• Gaming history and transaction details
• Data collected through cookies and similar tracking technologies

2. Purpose of Collecting Information

hibage uses your information only for lawful and relevant purposes. We do not sell your information to any third party.

• Account management: To create, verify, and manage your account.
• Service delivery: To complete gaming, betting, and financial transactions.
• Security assurance: To detect and prevent fraud.
• Age verification: To confirm that the user is 21 years of age or older.
• Customer support: To resolve your issues and answer your questions.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To improve our platform and user experience.
• Relevant communications: To send important updates, transaction confirmations, and relevant offers.

3. Data Storage and Security

hibage implements advanced technical and administrative measures to ensure the security of your information.

3.1 Technical Security

• SSL (Secure Socket Layer) encryption: all data transfers are encrypted.
• Two-Factor Authentication support.
• Firewall and intrusion detection systems.
• Regular security reviews and risk assessments.

3.2 Data Retention Period

We retain your information only for as long as it is necessary or for the period required by applicable law. Even after an account is closed, some information may be retained for a specified period due to legal requirements.

4. Cookie Policy

hibage uses cookies and similar technologies to improve your browsing experience and to ensure the functionality of our services.

4.1 Types of Cookies

• Essential cookies: Essential for the core operation of the website — maintaining login sessions, security verification.
• Functional cookies: To remember your preferences and settings.
• Analytical cookies: To analyse and improve the use of our services.

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some features of the platform to not work properly.

5. Information Sharing Policy

hibage never sells, rents, or exchanges your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: To complete transactions with payment services such as bKash, Nagad, Rocket, and Upay — only the necessary information.
• Legal authorities: To comply with court orders, valid legal processes, or government directives.
• Security purposes: When required to detect fraud or protect users.
• Service providers: Trusted partners providing technical services on our behalf — who operate under confidentiality agreements.

6. Your Rights

As a user of hibage, you have the following rights:

6.1 Right to Access Information

You may request a copy of the information we hold about you at any time. To make this request, please contact our support team.

6.2 Right to Correct Information

If there is any inaccuracy in your information, you can correct it through account settings or by contacting the support team.

6.3 Right to Delete Information

You may request the closure of your account. Please note that some information may need to be retained for a specified period due to legal obligations.

6.4 Right to Opt Out of Marketing Communications

You may opt out of receiving promotional emails or messages at any time. This preference can be changed through account settings or via the support team. However, you will continue to receive important transactional messages.

7. Protection of Minors

hibage strictly does not provide services to persons under the age of 21. We actively follow an age verification process and if any account holder is found to be under 21 years of age, that account will be closed immediately.

If you become aware that a minor is using our platform, please notify our support team immediately.

8. Data Transfers

Your information may be stored and processed on servers in various countries, including Bangladesh. Regardless of where the information is processed, we maintain the security standards described in this privacy policy. For international data transfers, we follow applicable legal procedures.

9. Responsible Gaming and Data Use

hibage monitors your gaming behaviour to ensure responsible gaming. This monitoring is for your safety — so that potentially problematic behaviour can be identified at an early stage and the necessary support can be provided.

To learn more about responsible gaming, please visit our Responsible Gaming page.

10. Third-Party Links

Our platform may sometimes direct you to third-party payment gateways or services. These third parties have their own privacy policies and hibage is not responsible for those policies or their data practices. You are advised to read the privacy policy of any third-party service before using it.

11. Steps in the Event of a Security Breach

If a data security breach occurs for any reason and poses a risk to your rights and interests, we will notify you as quickly as possible. We will investigate the incident, take steps to limit the damage, and put measures in place to prevent such an incident in the future.

12. Changes to the Privacy Policy

hibage may update this privacy policy from time to time. For any significant changes, we will post a notice on the website and, where necessary, inform you by registered email. Continuing to use the platform after the updated policy means you are consenting to the new policy.

The "Last updated" date shown at the top of this page always indicates the date of the most recent change.

13. Contact

If you have any questions, feedback, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Speak directly with our support team 24/7

Our customer support team is always ready to answer all your questions in Bengali.