Frequently Asked Questions
hibage FAQ — answers to all your questions
Opening an account, transacting with bKash and Nagad, bonus terms, slots and cricket betting — clear and straightforward answers to everything, all in one place.
Welcome to hibage! This FAQ page provides detailed answers to the questions most frequently asked by Bangladeshi players about using our platform. From creating an account and withdrawing money via bKash or Nagad, to understanding welcome bonus terms and learning about responsible gaming — everything is explained here in plain language. If you cannot find the answer to your question, you can speak directly with our 24/7 live chat support.
Account & Registration
To create an account at hibage, you need an active mobile number, a valid email address, and a bKash, Nagad, Rocket or Upay account. Provide accurate information during registration and keep a copy of your National ID card or passport ready for identity verification. The entire process takes just a few minutes.
No, only one account per person is allowed at hibage. Creating multiple accounts may result in all accounts being permanently closed and any deposited balance being forfeited. This rule exists to ensure a fair and secure gaming environment.
Click the "Forgot Password" option on the login page and enter your registered email or mobile number. A verification code will arrive within a few minutes. Use the code to set a new password. If you have trouble, contact the 24/7 live chat support — you will get help right away.
hibage carries out KYC verification to ensure a safe and transparent environment. Uploading your National ID card or passport usually completes verification within 24 hours. Large withdrawals may be delayed if verification is not yet complete, so it is wise to submit your documents in advance.
Yes. You can request a temporary suspension of your account at any time through the 24/7 live chat or by emailing [email protected]. We offer this as part of responsible gaming. A permanent closure can also be requested — in that case, the account balance will be returned to your registered payment method.
Deposits & Withdrawals
Deposits from bKash to your hibage account are usually instant — in most cases the balance updates within just a few seconds. The minimum deposit amount is ৳300. If your balance has not appeared after 5 minutes, contact live chat with your transaction reference number.
Withdrawals from hibage to Nagad are usually completed within 5 to 30 minutes. The minimum withdrawal amount is ৳800. The process is faster for accounts that have completed KYC verification. There may be a slight delay during busy periods, but if it takes longer than 30 minutes, contact support.
hibage currently supports four mobile banking methods: bKash, Nagad, Rocket and Upay. The minimum deposit is ৳300 and the minimum withdrawal is ৳800 for all methods. Choose your preferred method and transact securely.
hibage does not charge any processing fee of its own for deposits or withdrawals. However, your mobile banking operator (bKash, Nagad, Rocket, Upay) may apply transaction charges according to their own rules. Check the relevant operator's terms and conditions to find out about those charges.
To deposit via Rocket or any other method, log in to your hibage account and go to the "Deposit" option. There you will find the payment instructions assigned to your account. Do not send money to any number outside those instructions. If in doubt, confirm via live chat.
A withdrawal can be cancelled before processing has begun. Since hibage processes withdrawals quickly (5–30 minutes), contact live chat immediately after submitting the request if you want to cancel it. If processing has already started, cancellation may no longer be possible.
Games & How to Play
To bet on BPL or any cricket match, go to the cricket section of hibage. You can place bets before the match starts and while it is live. You will find various markets — match winner, toss, total runs, wickets and more. Review the odds carefully before each bet and stay within your budget.
Yes, hibage is fully mobile-optimised. The site runs smoothly in a smartphone browser without needing to download a separate app. You can enjoy slots, live casino and sports betting on both Android and iOS. For the best experience, use an updated Chrome or Safari browser.
RTP (Return to Player) is the percentage-based average of how much of the total wagered amount a slot game returns to players over the long term. For example, a 96% RTP means that on average ৳96 comes back for every ৳100 wagered — but this is a long-term average, not a guarantee for any individual session. hibage always ensures fair play.
Yes. In the hibage live casino section you will find games broadcast live from studios run by the world's leading providers, including Evolution Gaming and Ezugi. Enjoy roulette, baccarat and poker with real dealers. A high-speed internet connection gives the best experience.
Spribe's Aviator game is available in the arcade or crash games section of hibage. A plane flies and the multiplier keeps rising — cash out before the plane crashes to win. Place your bet, watch the multiplier, and exit at the right moment. Practice with small bets to keep risk under control.
Bonuses & Promotions
You will receive a 120% welcome bonus on your first deposit at hibage, up to a maximum of ৳5,000. For example: deposit ৳1,000 and receive a ৳1,200 bonus, giving a total balance of ৳2,200. To claim the bonus, make your first deposit after creating your account with the bonus option activated. The minimum deposit is ৳300.
A wagering requirement is the minimum number of times you must bet before you can withdraw bonus funds. At hibage, the wagering requirement for the welcome bonus is 10 times. That means if you receive a ৳1,200 bonus, you must wager a total of ৳12,000 before withdrawing. This is quite reasonable by industry standards.
hibage has five VIP tiers: Bronze (weekly cashback up to 0.2%), Silver (0.5%), Gold (0.7%), Platinum (1.0%) and Diamond (1.2%). You can move up the tiers gradually through regular play. Higher tiers come with a personal account manager, faster withdrawals and special offers.
Yes, you can choose not to accept a bonus and play or withdraw using only your deposited funds. However, once a bonus is accepted, the bonus portion cannot be withdrawn without meeting the wagering conditions. You can find the full bonus terms on the hibage terms and conditions page.
Yes! hibage runs special promotions for various festivals and cricket seasons such as BPL, T20 World Cup and IPL. There are also attractive offers for Eid, Pohela Boishakh and other occasions. Check the promotions section of the site regularly or ask in live chat to stay up to date on the latest offers.
Safety & Responsible Gaming
hibage uses the highest standard of SSL encryption to keep your personal information and financial transactions secure. Our payment methods (bKash, Nagad, Rocket, Upay) are directly connected — no third party is involved. Regular security audits are carried out so that your experience remains safe at all times.
hibage strictly follows a 21+ age policy. Only those aged 21 or above may create an account and play games. Age is confirmed during account verification. We are fully committed to protecting minors.
Gaming is for entertainment, not addiction. If you feel you are losing control of your gaming, visit hibage's responsible gaming page. To set limits on your own (deposit limit, session limit) or for self-exclusion, contact the 24/7 live chat or email [email protected].
Self-exclusion is the process of voluntarily closing your account for a set period. You can request exclusion for 30 days, 90 days or permanently. To use this option, email [email protected] or let us know directly in live chat. Your request will be acted on as quickly as possible.
All games at hibage are supplied by certified providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe and others) that use Random Number Generator (RNG) technology. This ensures that the result of every game is completely random and unbiased. No manipulation is possible.
To play responsibly, decide in advance how much you will spend and stick to that limit. You can set a daily or weekly deposit limit at hibage. Do not increase your bets in an attempt to recover losses. See gaming as entertainment, not as a source of income. Visit our responsible gaming page for more detailed tips.
Still have questions?
Our expert support team is by your side in English 24/7. Get an instant answer in live chat or reach out by email for more detail.
Email: [email protected]